Work Experience

EDURUPT – Kochi, India (2020 – Present)
An EdTech startup aiming to make high-quality, skill-based education both affordable and engaging

Founder & CEO (Dec 2020 – Present)

• •  Launched the world’s first German Language Course, available in Hindi, English & Malayalam
  • Edurupt German course helped students -pass at a highly affordable rate
  • Grew the sales to cross over 5L ARR

FULLCONTACT – Kochi, India (2016 – 2021)
World’s most powerful contact management platform providing 360-degree customer insights

Director, Program Management (May 2020 – Feb 2021)

• • • •  Defining & Driving Quarterly Product Planning process
      • Quarterly Product Plan Execution, Reporting, Dependancy Management & Risk Management
      • Drive cross team collaboration across Product, Engineering, Data Quality & Project Delivery
      • Define processes, rules of engagement & best practices across the board
      • Ensuring that Sales & Account Management teams are aware about and trained on key releases and upcoming product features.

Director of Customer Service (Apr 2019 – Feb 2021)

• • • • Built two Customer Service teams from scratch – one for FullContact Enterprise Business and the other for FullContact Apps Business (later rebranded as Contacts+)
      • Hired a new team with top customer support talent in India including former Amazon India employees
      • FullContact Enterprise support team scaled up to various accountabilities beyond day-to-day support like account provisioning, sales operations support, handling GDPR/CCPA privacy requests etc.

Director, India Services (May 2018 – Apr 2019)

• • • • Led all internal/external facing service teams in India, primarily FullContact’s unique “Human-in-the-Loop (HIL)” services. In addition to the HIL team, led Software QA team for FullContact Consumer Applications and Customer Support team for both FullContact Enterprise clients and Contacts+ application.

Executive Manager – Data Research (Nov 2016 – Apr 2018)

• • • • Responsible for driving organizational transformation and process implementation as India office scaled up from a local startup to a global multi-country company post the acquisition of Profoundis by FullContact
      • Setup the internal Quality Assurance Team of the company
      • Defined and setup processes for management reporting, efficiency & utilization calculation etc.
      • Defined the on-boarding training for Data Research Team
      • Championed the “Enterprise Operating System” initiative in India office
      • Took over accountability of scaling and growing the services team to move up the industry value chain

GENERAL ELECTRIC (Formerly ALSTOM) – Baden, Switzerland (2014 – 2016)
Multinational Industrial Conglomerate operating in Energy, Aviation, Healthcare & Other industries

IT Service Delivery Manager (Mar 2015 – present)

• • • • Responsible for service delivery of 130+ applications with operational cost of approximately
        €6,500,000. Single point of contact for business stakeholders. Interface to key suppliers, vendors, data center and infrastructure operations teams spread across Europe, North America, Brazil, Malaysia and India. Engaged with business stakeholders in budgeting and billing applications to various business units
      • Led a transformational project to streamline services that were not previously well managed in the IT Shared Services Department, resulting in revenue gain, better control and increase in service quality. Grew the team supporting the project and built relationships with internal and external stakeholders in multiple geographies

IT Service Management Specialist (2014 – 2015)

• • • • Assisted the Senior Application Service Manager in effectively streamlining and optimizing processes and training to ensure that application services falling under the Power Applications Solution Center are well received and effectively utilized by the business community and worked on ensuring that agreed service quality standards are met with optimum utilization of available budget
      • Worked on implementing a new service catalog, service level reporting and project portfolio management within a large and complex global matrix organization

COGNIZANT (2007 – 2013) – Switzerland / India
A Fortune 500, global IT services company employing over 171,000 people worldwide

Senior Associate – Projects (2012 – 2013)

• • • • Simultaneously worked on business analysis team and project management team in a $8,000,000+ business transformational IT project for a multinational company manufacturing chemical products
      • Managed work and communication across four 25 member offshore software development teams; led meetings and discussions with different stakeholders to take quick decisions resulting in timely project completion and further business worth $280,000
      • Conceptualized and led implementation of an innovative solution to calculate the cost of 365,000+ products across 50 sites. Convinced client to move away from existing solution using persuasive presentations backed by data analysis; four million cost values were calculated in less than four hours, which was a critical factor for successful project go-live
      • Promoted three times in less than five years and awarded six times for outstanding performance

Associate – Projects (2009 – 2012)

• • • • Championed the innovation initiative in the project, training team members to be part of the innovation lifecycle; this grew into an ecosystem where innovations saving over $120,000 were implemented
      • Managed a project track consisting of 12 critical IT applications; acquired in-depth knowledge of customer business and proposed several value-adds; resulted in winning two new projects worth $100,000
      • Successfully transitioned support of client applications from competitors in less than a month; contributed to winning customer confidence as a new vendor; resulted in the company being considered for other engagements worth $8,000,000

Programmer Analyst (2007 – 2009)

• • • • Proactively took up responsibility of coordinating work of team members and acquired end-to-end knowledge of customer business requirements; resulted in being appointed as project leader managing a team of seven, when having just over a year’s work experience; took over from a colleague who had eight years work experience
      • Led a three-member team in implementation of a complete software module; took over additional scope from other team leaders; resulted in completion of the project ahead of schedule despite stringent deadlines
      • Selected by project manager to research a new technology and train the entire 12 member project team

Education

Executive Master of Business Administration (Aug 2015)
HULT INTERNATIONAL BUSINESS SCHOOL – London, UK
Top ranking international business school. Studied in London, Dubai and Shanghai campuses

Bachelor of Computer Science and Engineering (May 2007)
COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY – Kerala, India

• • • • Chairman of IEEE Student Branch (SB) – led the Branch to win Best SB award of IEEE Kerala Section
      • Chairman of Junior Chamber International Chapter – led the chapter to win runner up Best Student Chapter award
      • Organized a technical cum cultural event with participation from 33 colleges and three schools; led a team in raising over INR 500K for the event

Certifications

• • • • Certified Agile Scrum Master (2012)
      • Sun Certified Programmer – Java 2 Platform SE 5.0 (2008)

Awards and Recognitions

• • • • Rising Star Award, Cognizant Continental Europe (Q2 2012)
      • Innovator Award, Cognizant Manufacturing and Logistics Practice
      • Outstanding Performer Award, Cognizant Manufacturing and Logistics Practice
      • Rainmaker Award, Cognizant Manufacturing and Logistics Practice
      • Appreciation Award, Cognizant Manufacturing and Logistics Practice
      • The Incredibles – Team Award, Cognizant Manufacturing and Logistics Practice